TSG Global

All Systems Operational

About This Site

Welcome to TSG Global's home for network maintenance notifications and outage reports. Please contact support@tsgglobal.com if you are concerned about a possible outage.

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
90 days ago
100.0 % uptime
Today
Toll-Free Inbound Voice Operational
90 days ago
100.0 % uptime
Today
Local Inbound Voice Operational
90 days ago
100.0 % uptime
Today
Voice Termination Operational
90 days ago
100.0 % uptime
Today
Messaging Services Operational
90 days ago
99.97 % uptime
Today
SMPP Operational
90 days ago
99.97 % uptime
Today
Local Inbound/Outbound SMS Operational
90 days ago
99.97 % uptime
Today
Toll-Free Inbound/Outbound SMS Operational
90 days ago
99.97 % uptime
Today
Local Inbound/Outbound MMS Operational
90 days ago
99.97 % uptime
Today
Toll-Free Inbound/Outbound MMS Operational
90 days ago
99.97 % uptime
Today
Websites & Portals Operational
90 days ago
100.0 % uptime
Today
TSG Global Main Website ? Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
LERG / CNAM / LRN Operational
90 days ago
100.0 % uptime
Today
Upstream Providers (DCAs, MNOs) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 18, 2025

No incidents reported today.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
Inbound SMS Delivery Delays (HTTP Webhooks)
Resolved - Our engineering team identified and resolved the issue. Inbound HTTP webhook delivery has been restored to normal operation.
Oct 15, 16:24 EDT
Identified - Status: Identified - Fix in Progress
Impact: Inbound SMS messages to HTTP webhooks may experience delays. SMPP customers are not affected.
Affected Services:

Long Code (10DLC) inbound HTTP webhooks
Toll-Free inbound HTTP webhooks
Short Code inbound HTTP webhooks

Not Affected:

SMPP customers (all message types)
Outbound messaging (all types)

Current Actions:
Our engineering team has identified the issue and is implementing a fix. We will update this incident as soon as inbound HTTP webhook delivery is restored to normal.
Oct 15, 15:10 EDT
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
Messaging delivery delays and failures for some users
Resolved - This incident has been resolved. Messaging operations are functioning normally.
Oct 8, 12:24 EDT
Update - All services are fully operational, we continue to monitor.
Oct 8, 10:45 EDT
Monitoring - Most Services have been restored, and we are monitoring the environment to ensure full stability
Oct 8, 08:14 EDT
Identified - Our team identified that one of our backend nodes failed, affecting message queue handling. We are working at restoring functionality and will provide additional updates as they become available.
Oct 8, 06:39 EDT
Investigating - We are currently investigating an outage impacting our messaging stack. The issue originated from an unexpected failure on one of our infrastructure nodes, which is affecting message processing and queueing.

Our engineering team is actively restoring service and implementing additional stability measures to prevent recurrence. Updates will be posted here as they become available.
Oct 8, 06:16 EDT
Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

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