Schedule Messaging and Voice Database Maintenance - Monday July 15, 2024
Scheduled Maintenance Report for TSG Global
The scheduled maintenance has been completed.
Posted Jul 15, 2024 - 06:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 15, 2024 - 02:00 EDT
We want to inform you of an upcoming scheduled maintenance on both our voice and messaging stack platform, set for Monday July 15, 2024 and Tuesday July 16, 2024, both between 2:00 AM and 6:00 AM EDT. This handles some necessary database maintenance.

**Maintenance Windows:**
- **Date:** Monday July 15 & 16, 2024
- **Time:** 2:00 AM to 6:00 AM EDT
- **Duration:** 4 hours

**Impact Overview:**
- **Services Affected:** Messaging and voice services may experience brief interruptions while databases are rebooted.

During this maintenance window, messaging and voice services could face brief interruptions. We aim to minimize downtime and expect any service interruptions to be transient.

**Maintenance Details:**
- **Purpose:** To perform necessary certificate updates to our databases.
- **Expected Impact:** Short, intermittent interruptions for messaging and voice services.

All services are anticipated to resume normal operation immediately following the maintenance period. Our team will closely monitor the situation to ensure service stability.

**Communication and Support:**
Should you have any questions or encounter any issues during or after the maintenance window, please do not hesitate to contact our support team at

We appreciate your understanding and cooperation as we continue to enhance our services. Thank you for your patience and trust in TSG Global.
Posted Jul 08, 2024 - 09:35 EDT
This scheduled maintenance affected: Voice Services (Toll-Free Inbound Voice, Local Inbound Voice, Voice Termination), APIs (LERG / CNAM / LRN), Messaging Services (SMPP, Local Inbound/Outbound SMS, Toll-Free Inbound/Outbound SMS, Local Inbound/Outbound MMS, Toll-Free Inbound/Outbound MMS), and Websites & Portals (Billing / CDR Portal (COBRA), Portal v2 (Beta)).