Monitoring - A fix has been implemented for the cluster and we are monitoring for ongoing performance issues. Some applications (such as the customer portal) will require additional diagnostics and monitoring.
Jul 10, 2025 - 18:03 EDT
Investigating - We are attempting to correct ongoing issues related to our Kubernetes cluster and AWS configuration. There will be intermittent downtime as we perform emergency maintenance to restore cluster performance.
Jul 10, 2025 - 16:59 EDT
Welcome to TSG Global's home for network maintenance notifications and outage reports. Please contact support@tsgglobal.com if you are concerned about a possible outage.
Voice Services
Operational
90 days ago
100.0
% uptime
Today
Toll-Free Inbound Voice
Operational
90 days ago
100.0
% uptime
Today
Local Inbound Voice
Operational
90 days ago
100.0
% uptime
Today
Voice Termination
Operational
90 days ago
100.0
% uptime
Today
Messaging Services
Operational
90 days ago
99.95
% uptime
Today
SMPP
Operational
90 days ago
99.95
% uptime
Today
Local Inbound/Outbound SMS
Operational
90 days ago
99.95
% uptime
Today
Toll-Free Inbound/Outbound SMS
Operational
90 days ago
99.95
% uptime
Today
Local Inbound/Outbound MMS
Operational
90 days ago
99.95
% uptime
Today
Toll-Free Inbound/Outbound MMS
Operational
90 days ago
99.95
% uptime
Today
Websites & Portals
Partial Outage
90 days ago
99.96
% uptime
Today
TSG Global Main Website
?
Operational
90 days ago
100.0
% uptime
Today
Customer Portal
?
Partial Outage
90 days ago
99.93
% uptime
Today
APIs
Operational
90 days ago
99.95
% uptime
Today
LERG / CNAM / LRN
Operational
90 days ago
99.95
% uptime
Today
Upstream Providers (DCAs, MNOs)
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jul 10, 09:19 EDT
Monitoring -
The full migration of all services to the new hardware is now complete. We are currently in a monitoring phase to ensure the system remains stable and that message processing has returned to normal for all users. We are seeing positive results and expect to declare a full resolution shortly.
Jul 9, 18:18 EDT
Update -
Our investigation has identified a hardware-related issue as the source of the messaging delays. We are now in the process of migrating all affected services to a new, healthy cluster. We are beginning to see improvements in message processing as the migration progresses. We expect to have services fully restored shortly.
Jul 9, 12:34 EDT
Identified -
We have identified an issue that is causing delays with all messaging. We are currently working on a resolution and will provide additional updates as the situation progresses. You may notice binds or connections reset as we work towards resolving this incident.
Completed -
The scheduled maintenance has been completed.
Jul 9, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 02:00 EDT
Scheduled -
Services Affected: All applications reliant on our databases. Voice will not be affected.
Impact: Brief service unavailability is expected during this window due to the necessary reset of applications.
Purpose: Our development team will be performing essential database maintenance to ensure continued stability, performance, and security of our systems.
We appreciate your understanding and patience as we work to improve our infrastructure.
For any questions, please contact our support team.
Jun 26, 14:30 EDT