We have successfully implemented additional corrections, and all systems are now operating at optimal levels. The previous issues have been resolved. Thank you for your patience during the emergency maintenance period.
Posted Jul 11, 2025 - 13:10 EDT
Update
A fix has been implemented for the cluster instability. We are now closely monitoring the environment to ensure ongoing performance and stability.
Please note that some applications, such as the customer portal, may require additional diagnostics and could experience temporary slowness as we continue our work. We will provide another update once we have confirmed the fix is holding steady.
Posted Jul 11, 2025 - 10:28 EDT
Monitoring
A fix has been implemented for the cluster and we are monitoring for ongoing performance issues. Some applications (such as the customer portal) will require additional diagnostics and monitoring.
Posted Jul 10, 2025 - 18:03 EDT
Investigating
We are attempting to correct ongoing issues related to our Kubernetes cluster and AWS configuration. There will be intermittent downtime as we perform emergency maintenance to restore cluster performance.
Posted Jul 10, 2025 - 16:59 EDT
This incident affected: Websites & Portals (TSG Global Main Website, Customer Portal), APIs (LERG / CNAM / LRN), Messaging Services (SMPP, Local Inbound/Outbound SMS, Toll-Free Inbound/Outbound SMS, Local Inbound/Outbound MMS, Toll-Free Inbound/Outbound MMS), and Upstream Providers (DCAs, MNOs).