IMPORTANT: INBOUND VOICE SERVICES - Voice Stack Maintenance Notification
Scheduled Maintenance Report for TSG Global
The scheduled maintenance has been completed.
Posted Mar 20, 2024 - 06:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 20, 2024 - 02:00 EDT
We want to inform you of an upcoming scheduled maintenance on our voice stack platform, set for Wednesday, March 20, 2024, between 2:00 AM and 6:00 AM EDT. This maintenance is a crucial step as we prepare for our voice stack platform migration.

**Maintenance Window:**
- **Date:** Wednesday, March 20, 2024
- **Time:** 2:00 AM to 6:00 AM EDT
- **Duration:** 4 hours

**Impact Overview:**
- **Services Affected:** Inbound toll-free and local/Canada Direct Inward Dialing (DID) services may experience brief interruptions.
- **Service Unaffected:** Voice termination services are expected to remain operational and will not be impacted.

During this maintenance window, inbound toll-free and local origination services could face brief interruptions. We aim to minimize downtime and expect any service interruptions to be transient.

**Maintenance Details:**
- **Purpose:** To perform necessary updates in preparation for our voice stack platform migration.
- **Expected Impact:** Short, intermittent interruptions for inbound voice services on toll-free and local/Canada DIDs.

All services are anticipated to resume normal operation immediately following the maintenance period. Our team will closely monitor the situation to ensure service stability.

**Communication and Support:**
Should you have any questions or encounter any issues during or after the maintenance window, please do not hesitate to contact our support team at

We appreciate your understanding and cooperation as we continue to enhance our services. Thank you for your patience and trust in TSG Global.
Posted Mar 18, 2024 - 10:02 EDT
This scheduled maintenance affected: Voice Services (Toll-Free Inbound Voice, Local Inbound Voice).