Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 29, 2025 - 02:00 EDT
Scheduled
🚨 Emergency Maintenance Notification We are informing you of an emergency maintenance operation required due to unexpected hardware issues on a critical server instance.
This instance supports core components of our messaging stack (SMS, MMS, 10DLC, Toll-Free, and Short Code). A brief interruption may occur, potentially causing minor delays in message delivery for less than five minutes.
🔧 Maintenance Details Date: Thursday, May 29, 2025
Time: 02:00 AM to 04:00 AM EDT
Duration: 2 Hours
📌 Impact Overview Some messages may experience a short delivery delay (under 5 minutes). Normal service is expected to resume immediately after the system reboot.
✅ What’s Not Affected All other services—including voice, web portal access, and customer support—will remain operational and unaffected.
📞 Communication & Support If you have any questions or experience issues, please reach out to our support team at support@tsgglobal.com.
Thank you for your continued trust in TSG Global.
Posted May 28, 2025 - 12:14 EDT
This scheduled maintenance affected: Messaging Services (SMPP, Local Inbound/Outbound SMS, Toll-Free Inbound/Outbound SMS, Local Inbound/Outbound MMS, Toll-Free Inbound/Outbound MMS).