This incident has been resolved. Messaging operations are functioning normally.
Posted Oct 08, 2025 - 12:24 EDT
Update
All services are fully operational, we continue to monitor.
Posted Oct 08, 2025 - 10:45 EDT
Monitoring
Most Services have been restored, and we are monitoring the environment to ensure full stability
Posted Oct 08, 2025 - 08:14 EDT
Identified
Our team identified that one of our backend nodes failed, affecting message queue handling. We are working at restoring functionality and will provide additional updates as they become available.
Posted Oct 08, 2025 - 06:39 EDT
Investigating
We are currently investigating an outage impacting our messaging stack. The issue originated from an unexpected failure on one of our infrastructure nodes, which is affecting message processing and queueing.
Our engineering team is actively restoring service and implementing additional stability measures to prevent recurrence. Updates will be posted here as they become available.
Posted Oct 08, 2025 - 06:16 EDT
This incident affected: Messaging Services (SMPP, Local Inbound/Outbound SMS, Toll-Free Inbound/Outbound SMS, Local Inbound/Outbound MMS, Toll-Free Inbound/Outbound MMS).