Inbound Message Delay

Incident Report for TSG Global

Resolved

This incident has been resolved.

Posted Sep 02, 2022 - 12:53 EDT

Monitoring

A fix has been implemented and we are monitoring the systems for any additional issues.

Posted Sep 02, 2022 - 12:40 EDT

Identified

The issue has been identified and the inbound message queue is draining, and inbound messages should be resuming.

Posted Sep 02, 2022 - 12:33 EDT

Investigating

We are currently investigating delays related to inbound messages (SMS/MMS and DLRs). We will have an update shortly.

Posted Sep 02, 2022 - 12:08 EDT

This incident affected: Messaging Services (SMPP, Local Inbound/Outbound SMS, Toll-Free Inbound/Outbound SMS, Local Inbound/Outbound MMS, Toll-Free Inbound/Outbound MMS).