Inbound SMS Delivery Delays (HTTP Webhooks)

Incident Report for TSG Global

Resolved

Our engineering team identified and resolved the issue. Inbound HTTP webhook delivery has been restored to normal operation.

Posted Oct 15, 2025 - 16:24 EDT

Identified

Status: Identified - Fix in Progress
Impact: Inbound SMS messages to HTTP webhooks may experience delays. SMPP customers are not affected.
Affected Services:

Long Code (10DLC) inbound HTTP webhooks
Toll-Free inbound HTTP webhooks
Short Code inbound HTTP webhooks

Not Affected:

SMPP customers (all message types)
Outbound messaging (all types)

Current Actions:
Our engineering team has identified the issue and is implementing a fix. We will update this incident as soon as inbound HTTP webhook delivery is restored to normal.

Posted Oct 15, 2025 - 15:10 EDT

This incident affected: Messaging Services (Local Inbound/Outbound SMS, Toll-Free Inbound/Outbound SMS, Local Inbound/Outbound MMS, Toll-Free Inbound/Outbound MMS).